Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
lakefront
convenient
lack of privacy
cleanliness issues
6.8/10
Nice
Rooms
5.7
Location
8.3
Service
6.7
Dining
6.3
Guest reviews
6.8/10
based on 39 reviews
7.3
7.3/10 based on 1995 reviews
John
United States,
April
2024
6.6/10
The hotel has a mixed experience, with a lovely onsen and traditional Japanese dining but falls short in terms of room quality and lack of community vibe. The location is excellent near Lake Kawaguchiko but the dining is a bit overpriced for what you get.
Rooms
5.0
The rooms are old and dated, and the toilet smells were a downside. However, the onsen was a nice relaxing touch.
Service
7.0
The staff was nice and offered a free shuttle service, but there were some instances of rudeness experienced.
Location
8.0
The hotel is very close to Lake Kawaguchiko and conveniently served by shuttle bus, making it a great base for exploring the area.
Dining
6.0
The traditional Japanese dining was lovely but considered overpriced for what was offered.
Facilities
7.0
The hotel has a generously sized onsen and offers a shuttle service, but the banquet hall setup on the top floor impacted the overall ambiance.
David
United States,
January
2024
7.0/10
My stay at the ryokan was a mix of positives and negatives. The room, a spacious ryokan style with a huge and clean restroom facing the lake, was impressive. However, the toilet smells were off-putting and the hallway cluttered with tables. On the upside, the location provided beautiful views of Mount Fuji and the lake, being a short walk to Kawaguchiko station and near restaurants and stores.
Rooms
7.0
The room was huge, clean, and facing the lake, designed in the ryokan style, and spacious. However, there were issues like toilet smells and a cluttered hallway with tables.
Service
6.0
The service had its ups and downs; while some staff members were extra friendly and helpful making for a memorable visit, there were instances where the staff was suspicious of us, which detracted from our experience.
Location
9.0
The location, with great views of Mount Fuji and the lake and being near Kawaguchiko station and amenities, made for a memorable visit.
Dining
5.0
The dining experience was a bit pricey for simple Japanese meals and finger food. While the traditional presentations were nice, the pricing was seen as high for everyday meals.
Facilities
8.0
The hotel features a generously sized onsen and is separated for men and women, offering guests a chance to relax and enjoy the surroundings.
Edward
United States,
November
2023
6.8/10
The hotel has a perfect location right by the lake, making it very convenient and offering a memorable visit, with close proximity to public transportation. However, the banquet hall rooms lack privacy, and there are some cleanliness issues with stains on the carpet and an old appearance that differs from the advertising pictures.
Rooms
5.0
The banquet hall rooms lack privacy and have some cleanliness issues with stains on the carpet. However, they are spacious and offer a basic, old-fashioned design.
Service
7.0
The service was fine, with a prior notification about the situation and helpful, though lacking enthusiasm. The car hire services were available but not exceptional.
Location
8.0
The hotel is situated right at the lake, providing easy access to the Fuji Lake station and being on the tourism bus service route. It offers a great location for those seeking a good view of Mt Fuji.
Dining
8.0
The dining experience was good, offering a variety of items that cater to different tastes. It was a pleasant experience overall.
Facilities
6.0
The facilities were decent, though lacking in some areas. However, the hotel does offer tours/ticket assistance, adding to the overall experience.